Privacy Policy

Last updated: 15 May 2026

RXPECT (ABN pending) operates the website rxpect.platform21.com.au. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following personal information when you interact with our website:

Identity information: name, email address, phone number, shipping and billing addresses
Transaction information: order details, payment method (processed securely by our payment gateway — we do not store card numbers), purchase history
Technical information: IP address, browser type, operating system, pages visited, referring URL
Communication information: enquiries, feedback, and correspondence you send us

2. How We Use Your Information

We use your personal information to:

Process and fulfil your orders
Communicate with you about your orders, enquiries, or account
Improve our website, products, and customer experience
Send marketing communications (only with your consent — you can opt out at any time)
Comply with legal obligations

3. Cookies and Tracking

Our website uses cookies and similar technologies to:

Remember your shopping cart contents
Analyse website traffic and usage patterns
Improve website performance

You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

4. Third-Party Services

We use trusted third-party services to operate our business:

Payment processors: to securely handle transactions (e.g., Stripe, PayPal). These providers have their own privacy policies and are PCI-DSS compliant.
Shipping providers: to deliver your orders. We share only the information necessary for delivery.
Analytics: to understand how visitors use our website (e.g., Google Analytics).

We do not sell or rent your personal information to third parties.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our website uses SSL encryption for all data transmission. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

Access the personal information we hold about you
Request correction of any inaccurate or outdated information
Opt out of marketing communications at any time
Request deletion of your personal information (subject to legal obligations)
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are retained for a minimum of seven years for taxation and legal compliance purposes.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: admin@rxpect.com
Location: Springwood, QLD 4127, Australia